listening

Is it pride, experience, reason or heart? Who do you listen to most often?
Is it serving you? Hmmmmmmm… too may hard questions for a Saturday? (Wink)

Food for thought.
Big Love, Carry on,
Xox

Hahahaha. Snort-laugh! I swiped this from a friend of mine and a reader of this page (thanks, Ernie!).

It almost caused a stream of coffee to shoot out of my nose like a fire hose because, well, because…it reminded me of that bad habit I have of offering unsolicited advice and how it has bit me in the ass.

It also reminded me of braking suddenly (Hypothetical Situation Alert), for a decision impaired squirrel who was standing upright in the middle of the street with a peanut in his mouth (pure fiction), which may or may not have been the cause of the car who was following too close behind me to swerve up and onto the curb.

It also, also, reminded me of a blog post from last year on this very subject which explains my predicament addiction and its consequences.

Is this a reprise you ask?
Why yes, yes it is.
But don’t blame me it was prompted by a funny meme, a snort-laugh, a squirrel, and nose coffee.

Happy Saturday & Carry on,
xox

ANOTHER DAY, ANOTHER BAD HABIT

Bad habit #319 – I offer unsolicited advice.

I know! It sucks—big time.
I’m working on it, but sometimes I can’t seem to help myself.
I write a freakin’ advice blog for God sakes!

It’s a very masculine trait, problem-solving, one of the last remaining vestiges of working in a male dominated career and making it a priority to develop only the male side of my personality.
But enough of that, that’s a huge generalization and an exercise in stereotyping. If I try to reverse engineer how I became this way…well…
…I’m the eldest of three, and the younger kids would often need my help with…stop it, Janet!
Enough!

You see, if presented with a dilemma I will chew on that bone, sucking out the very marrow of it until I’ve come up with a plan.
Make that three plans.
Usually, a Plan A which is the best, (of course), to Plan C which I recommend only as a last resort.

From directions in the car—to what to order at my favorite bistro—to how to dump the chump, if you seem…uncertain—I’m your girl.

But you see, that’s the thing. I haven’t paid enough attention, or taken the time (a minute and a half), to distinguish what’s going on with you.

Is that look on your face the I’m working this out, I’ve got this look? Or, are you lost in a fog of uncertainty only wishing I would open my mouth and help you out? (No one has ever gotten that far so we’ll just have to imagine that one.)

Or this, right out of left field—maybe you’re just making conversation!

It’s a subtle difference (not really), and once I started to observe THE MASTER—I understood, and I decided to take a page out his play-book.

My husband has developed a sort of super power.

It was acquired and has been honed after years of having his head bitten off.
Like an exasperated praying mantis after yet another beheading, he started to pay closer attention. He learned how to read me and slowly but surely he has become the Master of Silent Advice.

Now you may be wondering what the hell I’m talking about.

He has mastered the skill of silence. Not indifference, make no mistake—the two can be easily confused and he’s lost his head a few times over that one too.

No, in the fifteen years we’ve been together he’s had the opportunity to be able to observe me closely when certain situations have presented themselves and then he listens —waiting—because honestly, whether I’ve got things covered or I’m lost in the fog—I look the same.
Like a freaking deer in the headlights.

You see, it’s a nuance thing.

And here’s the key, the Golden Ticket so to speak:
He only extends me a hand or offers me advice—when I ask him.

What?
If you wait, someone will ask you?
What a concept, that is genius!

So if you’re around me these days you may notice a strange look on my face as you tell me about your day. Oh God, don’t mistake it for disinterest—I’m literally biting my tongue…listening.

Waiting for you to ask me what I think.

You’re gonna ask soon—right?

Because I’ve got this.

Plan A is genius (if I do say so myself, humility is my next hurdle).

So ask me already!

Being aware you have a problem is the first step…right?

Carry on,
With big, big love and buckets of gratitude for putting up with me,

Xox

Hello loves,

I sat down to write about my journey lately on the short bus to trust.

Then I realized I had fifteen minutes before I had to leave. So I made a two-minute video instead—you know—like you do when you’re pressed for time!

The takeaway in case you don’t feel like watching is this: Your intuition will NEVER lead you astray.

It will never take you down the dark alley, or tell you to wear the white pantsuit.
It has NO intention whatsoever of humiliating you or leaving you standing in a steaming pile of disgrace.

So trust it you guys! I’m really trying to do it too.
And that is my nugget of advice for today.

Trust yourself.

Carry on,
xox

AND….The outtakes. First one is my standard duh moment with the video running. Have I learned nothing?

And the second one is a correction. I forgot what day it is.

Bad habit #319 – I offer unsolicited advice.

I know! It sucks—big time.
I’m working on it, but sometimes I can’t seem to help myself.
I write a freakin’ advice blog for God sakes!

It’s a very masculine trait, problem solving, one of the last remaining vestiges of working in a male dominated career and making it a priority to develop only the male side of my personality.
But enough of that, that’s a huge generalization and an exercise in stereotyping. If I try to reverse engineer how I became this way…well…
…I’m the eldest of three, and the younger kids would often need my help with…stop it Janet!
Enough!

You see, if presented with a dilemma I will chew on that bone, sucking out the very marrow of it until I’ve come up with a plan.
Make that three plans.
Usually a Plan A which is the best, (of course), to Plan C which I recommend only as a last resort.

From directions in the car—to what to order at my favorite bistro—to how to dump the chump, if you seem…uncertain—I’m your girl.

But you see, that’s the thing. I haven’t paid enough attention, or taken the time (a minute and a half), to distinguish what’s going on with you.

Is that look on your face the I’m working this out, I’ve got this look? Or, are you lost in a fog of uncertainty only wishing I would open my mouth and help you out? (No one has ever gotten that far so we’ll just have to imagine that one.)

Or this, right out of left field—maybe you’re just making conversation!

It’s a subtle difference (not really), and once I started to observe THE MASTER—I understood, and I decided to take a page out his play book.

My husband has developed a sort of super power.

It was acquired and has been honed after years of having his head bitten off.
Like an exasperated praying mantis after yet another beheading, he started to pay closer attention. He learned how to read me and slowly but surely he has become the Master of Silent Advice.

Now you may be wondering what the hell I’m talking about.

He has mastered the skill of silence. Not indifference, make no mistake—the two can be easily confused and he’s lost his head a few times over that one too.

No, he’s observed me closely when certain situations have presented themselves in the fifteen years we’ve been together and he listens; waiting for just the right moment, because honestly, whether I’ve got things covered or I’m lost in the fog—I look the same.

It’s a nuance thing.

And here’s key, the Golden Ticket so to speak:
He only extends me a hand or offers me advice—when I ask him.

What?
If you wait, someone will ask you?
What a concept, that is genius!

So if you’re around me these days you may notice a strange look on my face as you tell me about your day. Oh God, don’t mistake it for disinterest—I’m literally biting my tongue…listening.

Waiting for you to ask me what I think.

You’re gonna ask soon—right?

Because I’ve got this.

Plan A is genius (if I do say so myself, humility is my next hurdle).

So ask me already!

Being aware you have a problem is the first step…right?

Carry on,
With big, big love and buckets of gratitude for putting up with me,

Xox

*Below is a recent essay by Anne Lamont. I love her writing. A lot.  And I think this piece is one of her best, or at least it pierced the hard candy shell that sometimes surrounds my heart and got into the chewy, caramel center.

I love that she reminds us that words can be dangerous, they can gut someone faster and more efficiently than the sharpest Ginsu knife. Let’s all be careful with that.

And Horrible Bonnie.  God I love that!

Can I be your Horrible Janet you guys?  Reminding us ALL that everybody gets to be free?

Anyway…I though this would be a great piece to start your week.  ‘Cause I love ya!

Carry On,

xoxJ

“Nearly twenty years ago, I arrived at a fancy writer’s conference, in what were some of America’s most majestic mountains, where I was looking forward to meeting a great (and sexy) American director, who’d given a lecture the day before. But he had already left.

There was, however, a letter from him, to me: to not-all-that-well-known me. It began well enough, with praise for Bird by Bird, and gratitude for how many times it had inspired him when he got stuck while writing screenplays. He singled out my insistence on trying to seek and tell the truth, whether in memoir or fiction, and my belief that experiencing grief and fear were the way home. The way to an awakening. That God is the Really Real, as the ancient Greeks believed. And God is Love. That tears were not to be suppressed, but would, if expressed, heal us, cleanse up, baptize us, help us water the seeds of new life that were in the ground at our feet.
Coming from a world-famous director, it felt like the New York Glitterati was stamping its FDA seal of approval on me, and my work.

Unfortunately, the letter continued.

He wrote that while he had looked forward to meeting me, he’d gathered from reading my work that many of my closest friends and family members seemed to have met with traumatic life situations, and sometimes early deaths. So basically, he was getting out of Dodge before I got my tragedy juju all over him, too.

I felt mortified, exposed. He made it seem like I was a sorrow-mongerer, that instead of being present for family and friends who had cancer or sick kids or great losses, I was chasing them down.
And I flushed in that full body Niacin-flush way of toxic shame, at being put down by a man of power, that had been both the earliest, and now most recent, experiences of soul-death throughout my life.
My clingy child was drawing beside me, What did I do? You can’t use your child as a fix, like a junkie. That’s abuse; plus it won’t work.

Well, duh–I fell apart, on the inside, like a two dollar watch.

I had stopped drinking nearly 15 years before, stopped the bulimia 14 years earlier, and so did not have many reliable ways to stuff feelings back down. Also, horribly, my young child, two thousand miles from home, upon noticing my pain, clung even more tightly. I wanted to shout at him, “Don’t you have any other friends?”

What I did was the only thing that has ever worked. After finding a safe and stable person to draw with my son, I called someone and told her all my terrible fears and feelings and projections and secrets.
It was my mentor, Horrible Bonnie.

She listens.

She believes that we are here to become profoundly real, and therefore, free. But horribly–hence her name–she insists that if we want to be free, we have to let every body be free. I hate and resent this so much. It means we have to let the people in our families and galaxies be free to be asshats, if that is how they choose to live.

This however, does not mean we have to have lunch with them. Or go on vacation with them again. But we do have to let them be free.
She also knows, and said that day, that Real can be a nightmare in this world that is so false. The pain and exhaustion of becoming real can land you in the an abyss. And abysses are definitely abysmal; dark nights of the soul; the bottom an addict hits.
And this, she said, was just a new bottom, around people-pleasing, and the craving for powerful fancy people to approve of me. It was a bottom around my psycho doing-ness, my achieving-ness.
She said that because I felt traumatized, and that there had been so much trauma in my childhood, and so many losses in the ensuing years, that the future looked like trauma to me.

But it wasn’t the truth!

There was a long silence. (Again: she listens.)
Finally, I said in this tiny child’s voice, “It isn’t?”
Oh, no, she said. The future, as with every bottom I have landed at, and been walked through, would bring great spiritual increase.
She said I had as much joy and laughter and presence as anyone she knew and some of this had to do with the bottoms I’d experienced, the dark nights of the soul that god and my pit crew had accompanied me through. The alcoholism, scary men, etc.
She said that what I thought the director had revealed was that I am kind of pathetic, but actually what I was getting to see, with her, and later, when I picked up my luscious clingy child, in the most gorgeous mountains on earth, was that I was a real person of huge heart, laughter, feelings and truth. And his was the greatest gift of all.

The blessing was that again and again, over the years, we got to completely change the script. Thank God. We got to re-invent ourselves, again.

But where do we even start with such terrible days and revelations? She said I’d started when I picked up the 300-pound phone, told someone the truth, felt my terrible feelings. Now, time for radical self-care. A shower, some food, the blouse I felt prettiest in. Then I could go get my boy and we could explore the mountain streams.

Wow. We think when we finally get our ducks in a row, we’ve arrived. Now we’ll be happy! That’s what they taught us, and what we’ve sought. But the ducks are bad ducks, and do not agree to stay in a row, and they waddle off quacking, and one keels over, two males get in a fight, and babies are born. Where does that leave your nice row?

I got about five books out of the insights I gleaned from our talk. I still have a sort-of heart-shaped rock my son fished out of a stream later. Sadly, this director’s movies have not done well in the last twenty years. Not a one. And all of his hair has since fallen out. Now, as a Christian, my first response to this is, “Hah hah hah.”

But Horrible Bonnie would say, Now you get to tell it, because then it will become medicine. Tell it, girl– that we evolve; that life is stunning, wild, gorgeous, weird, brutal, hilarious and full of grace. That our parents were a bit insane, and that healing from this is taking a little bit longer than we had hoped. Tell it. Well…okay. Yes.”
-Anne Lamott

I participated in an interesting exercise last spring.
It was suggested as a kind of fact-gathering, first step.
Part of an online, open hearted, business school that I took.

marieforleo.com/BSchool

What I did was to ask about thirty five people I respected, in the humblest way I could think of, to list my best qualities.
You know – for school.

I assured them it would be over quick, it was for my education – and we would never need to speak of it again!

At first you feel like a real assbite crafting such an email.
It could resemble an ego driven fishing expedition; but really, it wasn’t, and if you could get past the initial “yuck factor” and just write it from a place of heart-filled curiosity, it made it much easier to hit SEND…and I know people could sense that.

The idea behind this, in business speak, is that you can track the responses, and the ones that repeat enough to become your top three are your “greatest hits” so to speak – and those are the ones you could conceivably charge money for.

But what I garnered from this exercise went waaaaay beyond monetizing my personality.

1) If you have the balls to ask people you respect (and that’s an important distinction, don’t just ask every troll you find under a bridge) the emotional payoff is extraordinary.

My people, were honest, to the point, and didn’t pander or sugar coat their response. Come to think of it, that’s probably why they’re my friends.

2). You get HUGE insight into YOU. In a really good way. Stuff you didn’t ever think about yourself.
For me, good listener was in my top three. Who knew? I would NEVER have guessed that.
Big talker, interrupter, chatty, conversation hog – yes.
Good listener? Not so much. That was a truly unexpected surprise.

3) It felt so damn good to be seen. And complimented.
I want to send that letter every year, just to bask in the feedback kind of good.
I felt everyone’s two minutes of attention all the way down to my big toe.

Why on earth don’t we tell people how we feel about them?

The aspects we admire. The things they do better than anyone else.

Without them having to write a dumb-ass email?

Why don’t we compliment those around us, letting them know what they’re doing right in the world?

So much rage comes from feeling unseen and unheard. It kills some people from the inside out.

We’ve become a society that is quick with the snarky review. Some of the stuff I see on Yelp or on blog feeds makes me cringe.

I like to write letters, emails or comments when someone does something right. Positive reinforcement I guess.
I just know how good it feels.

I’ll leave you with two things before I get off my soapbox.

Last Friday my husband made a bank deposit and it never showed up online. So therefore it never happened. You can imagine his anxiety level last weekend. First thing Monday morning he went into the bank with his hair on fire. Not really, he’s bald. But three days of wondering had left him “Where the fuck is my money?” curious.

Seems he had attached a deposit slip from another bank account at a completely different bank to the check…so the manager WALKED it two blocks over and deposited it into that bank.

He did WHAT?! Are you kidding me?

Above and beyond the call of duty – so hubby is writing a letter full of admiration to this guy’s superiors.

You gotta tell people when they’re awesome.

Number two is this: Take a minute and think of someone who would be the most surprised, who feels the most invisible, unseen and unheard – and send them a text or an email with a compliment. Doesn’t have to be elaborate. Just a short “I really appreciate what a good listener you are. Thank you.”

Trust me, it’s going to make their day. Maybe even their month.

Love you guys, I really do! You are loyal and insightful and obviously have very good taste in blogs.

Have a great weekend!
Xox

..or late at night.

I want to start a feature called What The Hell Wednesday, where we marvel at the extraordinary things that happen – on a daily basis – in our lives.
Are you in?
Great!
Okay. I’ll start.

Over Thanksgiving weekend our old doggie had another seizure (two in ten days).

Since the vet was closed for the Holiday, and Dita seemed to recover in under ten minutes (tail wagging, ball in her mouth), we decided to forgo an emergency visit, observe, and wait until the vet re-opened.

On the outside that’s what it looked like we were doing, but on the inside we were freaking out, consumed with worry, thinking this could be “goodbye”.

You see, our previous dog had a seizure, followed by another every day, until we had to put her down. All within a week. My husband and I both have post traumatic seizure syndrome.

That night, while acting cool, calm and collected (for Dita), I laid in bed and awfulized, working myself into a tizzy (albeit a quiet one).
My thoughts were racing. Don’t kid yourself, you know how this ends was what that practical bastard in my head kept repeating over and over.

Fears greatest hits – on an endless loop.

My husband had anesthetized with pie. I was not so lucky.

I meditated. I listened to my tapes. Finally it got so bad I asked for help.

Please, you’ve gotta help me with this, I write about gaining control over fear, but I’m spiraling over here.

I must have pleaded for a minute or two when a very calm voice came through: It’s not like the other dog, they’ll be able to control it with medication.

Uh, okay. They can do that? With dogs I mean? They have meds for seizures?

It’s not like the other dog, they’ll be able to control it with medication.

But what if…

It’s not like the other dog, they’ll be able to control it with medication.

That’s all they said, exactly those words, over and over, until I calmed down and went to sleep.

A couple of days later, at the vet, after numerous blood tests and X-rays; as he brought the old girl back into the room, I KNEW what the Vet was going to say; I’d even told my husband.

“It’s not cancer like your other dog, we can control it with medication.”

I swear. Verbatim.

Asking for help, then listening for the answer=good.

Spiraling out of control=not so good.

AND even if things look the same, they are not!

What The Hell! I LOVE when that happens!

Now it’s YOUR turn. Please share your best WTH story in the comments below. I know everyone would love to read them – especially ME!

Big Love,
xox

A writer is a professional observer.
~Susan Sontag

When you get groups of people together, even writers, you get the talkers, and the listeners.
The talkers tend to gab, I think, to dissipate some of their nervous energy, from being with a group of people they don’t know – instead of chain smoking or stuffing their faces with donuts.

They want to appear engaged and engaging, which can only be accomplished on a full moon, at low tide, on a Thursday in November.

In other words…NEVER.

I do that, except I ramble on while smoking AND eating sweets.
It is my default setting.

Lately, like maybe the last couple of years, I’ve tried to override my hard wiring, and let someone else talk for a change.

Life is funny that way, it’s a bit like musical chairs.
When you get up from your assigned seat, others will rush in to sit there and take your space. There seems to be no shortage of nervous talkers.

I like to be polite and introduce myself, but I don’t speak until spoken to for awhile, I let other people come to me. That is unless several of us are just standing around in uncomfortable silence, then I will start the conversation.

Someone like me cannot tolerate a looooooooong silence. It hurts our ears.

I once burped to cut the tension. Everyone laughed and then we started a conversation about food that makes us burp.
It was riveting.

Listening isn’t passive, the best listeners aren’t thinking ahead to their response, they’re using their observation skills, like a reporter, taking mental notes about their conversation partner.
Who is this person? Why are they here? How can I find out more about THEM? All the while listening, because what the other person is saying will lead to the next question, and the next, and the next, so…you can throw away your notes.

Are you the talker in a group or the listener? When someone is talking, are you thinking ahead to what you’re going to say? (That’s a hard one to break)

Much love,
Xox

in·tu·i·tion
noun
1.
the ability to understand something immediately, without the need for conscious reasoning.
“we shall allow our intuition to guide us”
synonyms: gut feeling (I added that) instinct, intuitiveness

“Can you use that word in a sentence please?”

Isn’t that one of the questions spelling bee participants ask?
I love the sentence Dictionary.com came up with: We shall allow our intuition to guide us.”
Wouldn’t it be great if we all REALLY did that?
I’d like to live in THAT world!

When’s the last time you said: I shouldn’t have trusted my intuition? 
Probably never.
Here’s why: Intuition is your internal GPS. She hold the maps, she has all the directions.
Your intuition has access to all your wisdom, all your talents, all your hopes and dreams.
Even the ones that are buried so deep you don’t acknowledge them or show them to the world.
Then, she has access to wisdom and talents that YOU didn’t even know you possessed.

The thing with intuition is: she’s got your back.
You have to really know that in order to trust her guidance, 
because when you can quiet the bullshit, she will be your North Star.
She will guide you to exactly where you should be.
Where you need to be.
You just need to listen.

Intuition is that voice that keeps repeating.
It is calm but insistent.
You’ll try to talk yourself out of it, there doesn’t seem to be reason to its request.
Sometimes it doesn’t make sense.
OFTEN it doesn’t seem rational.
That’s the thing, it isn’t reasonable, it isn’t rational, it’s intuition.

Mothers have it IN SPADES!
“Check the baby”.
Calm, but insistent.
“Check the baby”.
There is no mother on earth that ignores that voice.
They go check the baby, damn it!

Intuition has conviction, it has that knowing.
I’m going to add that to the definition: having a knowing…just KNOWING something.
There’s never a question mark at the end of the request.
If the thought starts with “should I “? Or “What if”. That’s not intuition.
It says without a shadow of a doubt “Don’t marry that man”.
End of discussion.
Shit! We know that voice is telling the truth, we just don’t want to hear it the night before the wedding.

There are some people that risk looking foolish to obey their intuition.
People get off planes that then crash.
There are the stories of people that didn’t go to work, didn’t go back in the building or were “late” on 911.

“Get that mole checked”
That’s intuition. It’s not asking you, it’s telling you.
Whether it’s telling you to get off a plane, see a doctor or leave the ass hole at the altar. It’s trying to guide you and possibly save your life.

My husband and I follow intuition’s instructions every time we get on the motorcycle. We’ve gotten really good at it; because we want to live to see another day.
On our long distance trips we schedule a stretch break every two hours so our butts don’t permanently fall asleep.
Several times, just because one of us has gotten that “hit”, we have pulled off a road to check a map or get a coffee way ahead of time, and it has saved us.

I can remember two times in France. Once we missed a ten car pile up by about a minute. Another morning we left early, just before a sniper opened fire from a bell tower, on the plaza where we were staying in Tours. If we had stuck to our original time, we would have been having coffee…in that plaza…at that time. Guaranteed.
I’m not kidding, we are probably alive because we deviated from our plan, we both had a gut feeling to leave early.

In March of 2010 on Oahu, my friend was teasing me because I was convinced there was going to be a tsunami. I was drinking umbrella drinks and obsessing, so he Googled the frequency of tsunamis in the Hawaiian islands.
Rare.
Didn’t matter.
I heard the voice that kept saying very calmly, but insistently: there’s going to be a tsunami. If Oahu had been an airplane, I would have grabbed my carry-on and gotten off.
Well, it never occurred, we left the next day and I forgot about it.

The next year my husband and I were invited to Maui to stay with friends.
On the drive from the airport to the condo, there’s that voice again.
“There’s going to be a tsunami”.
So I blurt it out over the bad music on the radio.
We then had a spirited debate on which was more likely to happen, a tsunami or a giant volcanic eruption? We both end up on Team Volcano, because THAT makes sense.
It’s reasonable and rational, unlike a tsunami…and we forget about it. 
I do have to say, I did pay attention to the fact that we were six floors up. I know I wouldn’t have stayed beachfront. No way.
So you can imagine my husband’s face when 10 days later CNN breaks in with coverage of the huge Tsunami in Japan, and a few minutes later all the Islands are put on Tsunami Watch! 
Intuition had my back. She had OUR back.
She just had her dates wrong the first time, she was ahead of herself by one year.
Or was she?
XoxJanet

There are other professions in the world, besides therapist and psychologist, that lend themselves to hearing other people’s problems, and maybe or maybe not, dispensing council or giving advise.

Priests comes to mind. They’re lucky. In their confessional, they are provided anonymity, although I could always recognize their voices, and I’m sure they knew mine. They could pretend to sit, void of judgement, as I confessed to hitting my brother, their smirks hidden behind a dark screen. When they asked me why, I always answered: because he’s incorrigible, which is a word I heard used at home to describe him.
I do think the darkness, their half hidden faces, and lack of eye contact, did help the ladies who went into the box before me. They stayed for what felt like hours! They must have had much juicer sins than mine, and truly sought his council and forgiveness.
I was ten, I was just going throughout the motions.

My friends who have tended bar, got their ears bent nightly, big time! They may not have had a diploma on the wall, but by golly, they have HEARD IT ALL!
Since they were not sworn to any oath of confidence, and often copious amounts of alcohol were involved, they had the BEST stories!
Tales of love, betrayal, treachery, cheating, twins with amnesia, men as women, women as men. If it’s been a plot on a soap opera, they’ve heard it, ’cause that shit is REAL!

I on the other hand, have been in some form of retail most of my life. This has made it very easy for “those that seek advice” to find me. I was captive behind a supermarket check out counter in my teens and early twenties, where the inventive, provocative and hilarious confessions I heard when guys purchased condoms or tampons, or both, could fill a book. Believe me, I never asked, they just volunteered the information.

Later, I was behind a jewelry showcase, and most recently the desk at my own store. Over the years I’ve had many regular patients…I mean customers, who would come by to seek an opinion or get some advise. Some just wanted to vent….I guess I just have that kind of face.

Here is what I know for sure: Everyone’s got a story. Most are interesting, many are funny, some are heartbreaking.

When I was working in Estate Jewelry, the store was in West Hollywood, Beverly Hills adjacent. When those stories walked in, they were no different than everyone else’s, just dressed up with better shoes and handbags.

I sold antique engagement rings, or rather, because of their beauty, they sold themselves, but I stood and told their story. Fifty percent of the time, it was just the man looking. He wanted it to be a surprise. Because of his nerves and the unusual circumstance of buying an engagement ring, I heard their love stories, their hopes, their fears, and often way too much information! Over twenty years, I have literally held their hands to calm them down, explained women and what we want, and I have even told half a dozen men: Honey, you’re not ready to do this.
One sweet guy brought his beloved with him on the third visit, she was acting so ungrateful, spoiled and awful that as he left, I passed him a piece of paper that advised him to “run for the hills”!

Another situation I’ll never forget.
A woman came in to pick up her husband’s watch repair.
Now, it had been repaired twice before, and this third time was NOT the charm. 
We sold vintage watches, so they had to be wound and I couldn’t get the thing to tick!
Unfortunately, the woman was wound so tight she flew into a rage. She threw the watch against the wall, where it exploded into hundreds of tiny pieces, some even hitting her in the face. She called me and the store every curse word known to man…and then some.
Since our store was in an open mall sort of setting, the whole place could hear her, and everyone froze. So did I.
She stood there in her rage, her face red, her body trembling.
On life’s 1-10 scale of “How upset do I get about this”, the actual situation was a 3, maybe a 4. She was having a 25 reaction. THAT is always a clue for me. From working with the public for so many years, I can recognize that when the response doesn’t match the situation, there’s a backstory, something else is going on.
I slowly and silently walked around from behind the counter, and touched her arm.
I was shaking now too.
I gently pulled her out of view of the peanut gallery, and softly whispered, “what’s really going on here?”
She started to wail. That deep, low, wailing-crying that people usually do in private. “My husband is dying across the street at Cedars” she sobbed. I couldn’t think of anything to say, so I just hugged her…for a long time. Then we got on our hands and knees and started to pick up the pieces of the watch, just like she was grasping at the pieces of her disintegrating life.

I may not have been a professional, but this retail therapist knew better than to yell back or poke someone who was clearly on the edge. Thank God!

I know I’m not alone in this. If we deal daily with a large cross section of the public, 
we really do get the opportunity, no, the the privilege to get a glimpse inside people’s lives. Hopefully we have the sensitivity to respond not react.

Everyone’s got a story. What’s yours?
XoxJanet 
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